MartinEsta
Hello
It looks like your account got linked to another user when you created it, potentially due to the use of a shared IP or VPN service. The other users account was suspended for illegal activity, and your was taken down with it.
Due to the way our system works, we can’t permanently dis-accosate the two accounts.
You can do the following:
Request a re-activation of your account via a support ticket in the client area. We can’t help you with permanent suspensions here
Once you get an email saying your account has been reactivated, enter the account, and take a backup (Unless you already have one). We recommend using FileZilla to download a copy of the htdocs folder to your computer, and the “Export” tab in PHPMyAdmin to download a copy of your database(s), if you are using them.
In the control panel, navigate to “Addon Domains”, “Subdomains”, and “Parked Domains”, and delete every domain from each of these sections.
Go back to the client area (https://app.tinkerhost.net/accounts) and create a new account (Use the same domain name)
Once the account is setup, upload the htdocs folder and your databases (Using the “Import” button in PHPMyAdmin this time).
To prevent this from happening in future, please don’t use a VPN service, or create accounts from a public location.
Thanks