FTP is not working!
Having FTP troubles? First things first, try accessing your FTP account using FileZilla, the desktop FTP client. FileZilla will provide you with logs (Located in the top panel of the application after you connect to a server) that will help you in debugging the connection.
Make sure you are using the correct password
Your FTP password is not the same as the password you use to login to your TinkerHost account. To find your FTP password, login to the client panel and open your account’s page. Look for the card titled FTP, and click the toggle to view your password.
If that password does not work, go back to the client panel and select “Account Settings”. If you are on mobile, you may have to click “More Options” first. Locate the “Password Change” option, and allow the system to generate a new password (Or create your own). Wait five minutes, then retry with your new password.
Make sure you are connecting to the correct server
When you start an FTP connection from FileZilla to an FTP server, one of the first things that FileZilla will report in its log is the IP address of the server that it is connecting to. Make sure the IP address is “185.27.134.11” and the port is 21. The full log line should look like this:
Connecting to 185.27.134.11:21…
If the IP address or port number is incorrect, make sure you typed the correct information into FileZilla. If you can confirm the information your provided is correct, replace “ftpupload.net” in the hostname field with one of the following alternate addresses:
- ftp.tinkerhost.net
- 185.27.134.11
Check your routers ALG setting
Some internet routers and modems have a setting called ALG (Or Application Layer Gateway). An Application Layer Gateway can detect requests to select ports (Such as FTP’s port 21) and services, then modify them. In some cases, these modifications cause the connection to our FTP server to fail.
Even if ALG is disabled, your router may still be blocking the connection. Check to make sure that you don’t have any ports blocked (You may find an FTP option somewhere depending on the model of your router).
After checking that ALG is off, and FTP is on (Not all settings can be found on all routers, contact your ISP for information), try connecting to FTP again.
If you still cannot connect
Sometimes, the above changes do not work, or you are not allowed to make them (Such as if you do not own or have access to the internet router). In such cases, try the following additional things to try and connect:
- Use a trusted VPN
- Try a different network, such as a mobile hotspot, or a friend’s WiFi
- Use a different device (Alternate Computer, Public Computer)
If you are still stuck, open a new topic on our community forum, we will try our best to get you connected!
