What is the RAM limit?
The RAM (Random Access Memory) chips on our servers work in a very similar way that the RAM cards on your computer work. Every time your website calls a PHP file and our server executes the PHP command, your script uses RAM memory.
The RAM limit tracks which websites are using RAM, and when it detects that a website is hogging a lot of RAM for a period of time, that website is suspended for 24 hours.
Why was my site suspended for the RAM limit
Here are a few possible reasons:
- You had an increase in visitors, causing the PHP script to be ran a lot in a short period of time
- Your PHP script(s) require too much memory for a period of time
- Your website uses a lot of memory when a request is made
How do I avoid the RAM limit?
To avoid the RAM limit, here are a few things you should do:
- Remove unnecessary plugins and themes (Delete, don’t disable)
- Use caching on your website, to prevent unnecessary memory usage
- If using Cloudflare, turn on bot protection and rate limiting rules
When will my account be unsuspended?
Accounts suspended for the RAM limit are unsuspended after 24 hours. We do not unsuspend accounts earlier upon request. If you require higher RAM limits, please upgrade to premium hosting.
